Help Centre

If you have received a bonus by mistake, you can cancel it in your My account section that can be accessed by clicking your name in the upper right corner of the Casino or Sports homepage. Then click the Active bonus option and select your bonus. Please note that if you cancel a bonus, both the bonus and the resulting winnings will be removed.

Once you have opted-in to a promotion, you need to meet all the conditions to receive the bonus. The conditions are listed on the respective promotion page and email. After meeting the conditions, simply go to the Opted-in bonus section that can be found on your My account page and click Claim. The bonus will then be credited immediately into your NetBet account.

Some of our bonuses will require you to opt-in. Simply go to the Available offers section on your My account page to check which bonuses and promotions you are eligible for and click Opt-in on the relevant ones. Failing to opt-in will result in you not being eligible for the bonus even if you meet the conditions for receiving it.
You can only opt-in to one bonus/promotion at a time. If you want to participate in multiple promotions, you would need to complete the one you first opted-in for before being able to opt-in to another. You can always cancel an opt-in to a specific bonus/promotion if you want to opt-in to another one. Simply go to the Opted-in bonus section and cancel your opt-in from there. Then you can opt-in to the promotion/bonus of your choice from the Available offers section.

No. Awarded bonuses are to be played in the casino and a player cannot withdraw the amount corresponding to the bonuses received. However, after the wagering requirements imposed upon a bonus are fulfilled, any player is entitled to withdraw the winnings generated by playing that bonus. Note: Playing in Demo Mode does not count towards any wagering requirement you may have. It is sometimes the case that certain games do not count towards the wagering requirement, or only for a certain percentage of it. Please check Point 7 for more details. Your real money balance and its respective winnings earned while placing real money bets are withdrawable at all times.

If you make a withdrawal request while a bonus is activated and you haven’t yet reached the wagering requirement, both the initial bonus amount and the winnings obtained since the bonus was activated will be deducted from your account. If you have no money left in your cash balance, you must fulfil the bonus requirement in order to request a withdrawal from your account. If a player registers a deposit in order to receive a bonus or to use a reward code and they withdraw the deposit amount, all pending bonuses will be cancelled.

Once you have completed the bonus wagering requirement, your bonus winnings (only amounts that exceed the original bonus value) will be automatically transferred to your real money balance. However, deposit bonuses may come with winnings limitations which determine the maximum amount up to which your bonus balance can be converted to real money. For example: if your bonus balance reaches €125 after fulfilling wagering conditions but the bonus played was subject to a €100 winnings cap, only €100 will be transferred to your real balance and the rest will be permanently removed from your bonus balance. Bonus winning cap should not be confused with any withdrawal limitation: as soon as bonus money is turned to cash, it becomes all yours and there is no limit to the amount you can withdraw.

The total balance displayed in the player account is formed of deposits + bonuses + winnings obtained from playing with the bonuses. You can see your cash balance and bonus balance in the Balance section of your My account page. Funds are taken from balances in the following order: Bonus Winnings (which consist of any winnings gained since the bonus was activated) >> cash balance >> bonus amount. If there are no bonus winnings, funds will be taken first from the cash balance and then the bonus amount.

If you are unsure about your bonus and its wagering requirement, you can check the status in the Bonus/Active bonus section on your My account page or by contacting our Customer Support team.

On some of our games, the bonus balance is not authorised. Therefore, only your cash balance (real money) will be made available for you to bet with when accessing below listed games.

Please refer to the table below for detailed game contributions and exceptions. 

Game category
Bonus contribution
Slots, excluding below listed (*) 100%
* iSoftBet - Basic Instinct 60%
* Amatic - Fire & Ice
* Quickfire - Avalon, Gung Pow, Karaoke Party, River of Riches, Thunderstruck
*Tom Horn - Bruce Lee
* NextGen - King Kong, Starmania
* NetEnt - All slots, excluding below listed (**) 80%
** NetEnt - Reel Steal 75%
** NetEnt - Wild Rockets 70%
** NetEnt - Jack Hammer 60%
** NetEnt - Super Lucky Frog, Tiki Wonders 25%
** NetEnt - Ghost Pirates 20%
** NetEnt - Blood Suckers, Geisha Wonders, Jack Hammer 2, Flowers Christmas Edition, Kings of Chicago 0%
Games Global - Beautiful Bones 0%
Instant Games, excluding below listed (***) 100%
*** Pragmatic Play - Spaceman 10%
*** Amaya - Jenga 0%
Video Poker, excluding below listed (****) 10%
**** NetEnt - All Video Poker 1%
**** iSoftBet - 25x Deuces Poker, 100XPlay, Poker Pursuit 0%
Roulette 0%
Cards, excluding below listed (*****) 0%
***** NetEnt - Bonus Keno, Caribbean Stud Poker, Caribbean Stud Professional Series 25%
***** NetEnt - Casino Hold'em 10%
Virtual Sports 0%

On some of our games, bonus balance is not authorised. Therefore, only your cash balance (real money) will be made available for you to bet with when accessing below listed games.

Cash Only Games
SLOTS ALL below listed
1x2 Gaming - Dr Jekyll & Mr Hyde
Amatic - Princess of Pearls
- Aztec Emerald
- Fruit Loop
BetSoft - Spinfinity Man
- Take the Bank
- The Hive
- Mr Macau
- Stay Frosty
- Take the Kingdom
- Alkemor's Elements
- Tower of Fortuna
- Lava Gold
- Take Olympus
Booming Games - Freemansons Fortune
- Booming 7
- Octoberfest
- Shark Meet
- Oh Catrina
- Chicago Nights
- Booming Gold
- Desert Drag
- Wild Cherries
- Gangster Gamblers
- Booming 7 Deluxe
- Goal
- Harvest Fest
- Classico
- Monster Munchies
- Cherry Bomb Deluxe
- Genie Wishes
- Cold Cash
- Wild Jester
- Exotic Fruit
- The King Panda
- Vegas Win
- Booming Bananas
- Wunderfest
- Golden Girls
- Wild Pride
- Booming Bars
- Jingle Jingle
- Exotic Fruit Deluxe
- Royal Wins
- Big Apple Wins
- Red Hot Volcano
G Games - Psycho Candies
- Elite of Evil : Portal of Gold - Golden Boots
- Bonsai Spins
- Thor's Egg Hunt
- Starsign Clusters
Games Global - Astro Legends Lyra & Erion
- Zombie Hoard
- Le Kaflee Bar
- Augustus
- Amber Sterlings Mystic Shrine
- Scarab Kingdom
- Chronicles of Olympus xUP
- 5 Star Knockout
- Ark of Ra
- Treasure of Kilauea
- Oink Farm
- Red Hot Sapphires - Epic Strike
- Rabbit in the Hat
- Squealin' Riches
- Mr & Mrs Spy
- Pile 'Em Up
- Golden Fields
- Leprechaun Strike
Habanero - Marvelous Furlongs
IGT - Siberian Strom Megajackpots
- Cleopatra Megajackpots
- Ocean Belles MegaJackpots
- Danvinci Diamonds
- Danvinci Diamonds Dual Play
- Cleopatra Plus
- Icy Wilds
- Fantastic Fireworks
- The 100,000 Pyramids
- It's Magic
- Wheel of Fortune on air Megajackpots
- Scarab
- Scarab Link
- Raging Storms
- Magic of the Nile
- Arthur Pendagron
IsoftBet - Gladatiors Go Wild
- Aztec Gold: Mines
- Rise of the Genie
Leander - Scrooges Jackpot
- Fruits Go Wild
- Dancing on Ice
- Kraken Conquest
- Mad Monster
- Lucky Cat
Light & Wonder - Super Hot Fruits
- Super Hot Fruits Megaways
- Big Spinner
- Shadow of the Panther Power
- Purrates of Catibbean
- Monopoly Megaways
- Monopoly Electric Wins
- Monopoly Utility Trails
- Grow
- All that Cash Power Bet
- Jokers Richies 2
- Trial by Fire
- Spirit of the River
- Golden Vault of the Pharaohs
Netent - Jingle Spins
- Eggomatic
- Scudamore Super Stakes
- Narcos
- Wish Master
- Serengeti Kings
- Wilderland
- Street Fighter II
- Rage of the Seas
- Rome the Golden Age
- Knight Rider
- Super Striker
- Reel Rush 2
Oryx - Royal Seven
- Royal Seven Golden Nights
- Monkey God
- Bangkok Dreams
- Atlantis Thunder
- Fruit Twist
- Simply the Best
- Ruby Hunter
- Dino Odyssey
- Fluffy Rangers
Play & Go - Sea Hunter
- Eye of the Kraken
- Pearls of India
- Rage of Riches
- Tower Quest
- Legacy of Dead
- Gemix
- Gemix 2
- Sweet Alchemy
Playson - Solar Queen
- Solar Temple
- Solar King
- Solar Queen Megaways
Playtech - Vampire Princess of the Darkness
- Wolves Wolves Wolves
- Tip Top Totems
- Tip Top Totems Powerplay Jackpot
- Streak of Luck
- Stallion Strike
- Midnight Wilds
- Lucky Emelralds
- Savage Jungle
- Hainan Ice
- Legend of Hydra
- Mr Cashback
- Wild Lava
- Bombs
- Fire Blaze Golden: Buccaneer Bells
- Shields of Rome
- Age of the Gods Norse: Ways of Thunder
- Age of the Gods: Rulers of Olympus
- The Great Reveal
- Ways of the Phoenix
Playzido - Popping Potions Magical Mix
Pragmatic Play - The Champions
- 3 Kingdoms Battle of Red Cliffs
- Golden Beauty
- Bronco Spirit
- Dragon Kingdom Eyes of Fire
- Wild Depths
- Snakes and Ladders Megadice
- Curse of the Werewolf Megaways
- Cleocatra
- Sugar Rush
- Drago Jewels of Fortune
- Beowulf
- Madame Destiny Megaways
- Book of Fallen
- Santa's Wonderland
- Return of the Dead
- Cash Elevator
Push Gaming - Razor Shark
Red Tiger - Spin Town
- Win Escalator
- Royal Gems
- Well of Wishes
- Arcade Bomb
- Golden Lotus - Dragon Fire Megaways
- Dynamite Riches
- Dynamite Riches Megaways
- Jewel Scarabs
- Diamond Blitz
- Aztec Spins
- Reel Keeper
- Ali Baba's Luck
- 5 Families
- Wild O Clock
- Lucky Friday
- 10,001 Nights
- 10,001 Nights Megaways
- Dragons Fire Infinireels
- Ancients Blessing
- Cash Ultimate
- Night Roller
- The Wisecracker Lightning
- Lions Hoard
- Beriched
- Get the Gold Infinireels
- Fa Fa Babies
- Wild Hot Chilli Reels
- Vault Cracker
- Gods of Troy
- Zaida's Fortune
- Dragons Clusterbuster
- Golden Tsar
- Shadow Society
- Gems Gone Wild Power Reels
Redrake - Knights
- Super 15 Stars
- Super 20 Stars
Relax Gaming - Hellcatraz
- Marching Legions
- Super 20 Stars
- Crystal Cavern
Ruby Play - New Year Happiness
- Quest of Gods
- Savage Lion
- Book of Riches
- Book of 8 Riches
- Alice in the Wild
- Prosperity Journey
- Grand Express Action Class
- Grand Express Diamond Class
- Clover of Luck
- Mucholocohabanero
Skywind - Joker's Luck
- Joker's Luck Deluxe
- Wild Ride
- Wild Wild Cash Out
Spribe - Aviator
Stakelogic - Candy Links Bonanza
- Hero Clash
- Wild Bounty
- Wild Buzz
- Voodoo Reels
- The Expendables New Mission Megaways
Synot - Zeus Wild Thunder
- Masters of Eclipse
Wazdan - Fruit Mania Deluxe
- Hot 777 Deluxe
- Larry the Leprechaun
- 9 Lions
- Butterfly Lovers
- Black Horse
- Black Horse Deluxe
- Sonic Reels
- Telly Reels
- Relic Hunters and the Book of Faith
- 9 Burning Stars
- Reel Hero
- Power of Gods: Egypt
- Power of Gods: The Pantheon
- Football Mania Deluxe
- Neon City
- Fruit Mania
Wizard Games - Mystery Fox
- Dragons of the North Deluxe
- Golds Guardian
- King Koko Quest
- Hula Magic
Yggdrasil - The Dark Joker Rises
- Legend of the Golden Monkey
- Double Dragons
- Jungle Books
- Penguin City
- Wolf Hunters
- Football Glory
- Valkyries
- Towering Pays Excalibur
- Super Cash Drop Gigablox
- Mega Pearl Gigablox
- Pushy Cats
- Return of the Valkyrie Splitz
- Hell's Hogs
- Monkey Pop
- Dragon Lore Gigarise
ARCADE ALL below listed
Gaming Corps - Coin Miner
- Sweet Miner
- Mining Madness
- To mars and beyond
- Jet Lucky 2
- Lucky O'Miner
CARDS ALL Blackjack + below listed
Darwin - Baccarat Evolution
IsoftBet - Baccarat
- Big win Baccarat
Netent - Jacks or Better Double Up
- Baccarat
Play & Go - Casino Hold'em
- 3 Hand Hold'em
Playtech - Premium Baccarat
ROULETTE ALL below listed
1x2 Network - Roulette Diamond
Amusnet - Virtual roulette
Fazi - Roulette
G Games - European Roulette
Netent - Auto Roulette
- European Roulette
Pariplay - European Roulette High Stakes
- European Roulette Deluxe
Play & Go - European Roulette
Pragmatic - Roulette
Relax Gaming - Roulette +

For the time being, only real money (cash) bets are accepted on mobile games. Thus, your bonus balance cannot be played when you are logged from a mobile device on any of the below-listed providers' games: 1x2, Ainsworth, BetGames TV, ELK, Evolution, IGT, Leander, Pariplay, Play'n GO, Playson, Pragmatic, QuickSpin, Realistic, SGi, Thunderkick, Tom Horn, Light & Wonder, Playson and SGI.

If you wish to unsubscribe from our mailing list, please send an email to [email protected] and our Customer Support team will assist you accordingly.

Only one bonus can be activated at any given time (you can only wager towards one bonus at a time). The bonuses are activated in the order they were issued to the player.

If you have activated a bonus and you accept another one from a different offer, the second bonus will only be visible in your balance after you complete the playthrough of the current bonus or after you cancel it.

If you are eligible for a bonus upon a deposit condition, you must enter the eligible bonus code upon making your deposit. If your deposit is eligible then you will automatically receive the bonus into your NetBet account. Also, please make sure you meet the deposit amount, method, and eligibility period.

Note, eWallet (ie, NETELLER and Skrill) and bank transfer (ie Rapid Transfer) are not eligible for bonuses, and thus a deposit bonus code can not be inserted when depositing through those payment methods nor be manually granted afterward.